Professional Delivery & Installation Services

Quality and confidence upon arrival

We are excited to launch direct sales and delivery in most areas across Canada*. We’re working to expand our sales and delivery area, so please confirm that your postal code in the “Your Location” field at the top of the page is accurate — this will allow us to show you the direct sales and delivery options available in your area. If we aren’t in your area yet, use our Store Locator to find another retailer near you..

Professional Delivery Services

Select your delivery services at checkout after reviewing the options available for your products.

Availability

Home delivery is available across Canada however we do not deliver to some remote postal codes. In this case please visit a retailer near you.

Actual delivery time depends on product availability and your location and may take up to two additional weeks for outlying areas. Delivery, policies, and areas of service are subject to change. We may refuse delivery or haul-away services for safety reasons. 

*some exceptions apply

In-Home Delivery

All of our major appliance orders are delivered by our in-home delivery network which offers several professional delivery services to enhance your in-home delivery experience.

If you purchased parts, accessories or small appliances with a large appliance, we will make every effort to deliver those items together. In some cases, depending on the products you select and their availability, certain items may ship separately.

Shipping fees may apply to items that are shipped.

Standard Shipping

Parts or accessories may ship separately using standard shipping methods. At checkout, your cart will identify items that will ship separately and itemize any additional shipping fees.

If you purchased parts, accessories or small appliances, these will be shipped using a courier. Shipping typically takes 4 to 10 business days, however, it may take longer for outlying areas. Some items will require a signature.

Uncrate, Set in place. Does not include uninstallation

Uncrate, set in place, install handles and haul away for trash is included. Installation parts are not included. Shipping bolts/straps are to be removed for washers. Bolts are not to be left behind unless requested by the customer. Built In Refrigerators are NOT INCLUDED, for safety reasons we do not uncrate Built in Refrigerators.

Please note:

Built-in appliances or appliances that require installation will not be uncrated unless requested. Some examples include dishwashers, cooktops, wall ovens, microwaves & ventilation.

Delivery above second floor

If your product needs to be delivered above the second floor and there is no elevator please add the Delivery above Second-floor service to your order. To ensure a successful delivery experience be sure to note at checkout if your product needs to be delivered between floors 3-5. Deliveries above the 5th floor require a working elevator.

If you live in a condominium, ensure that you have booked the elevator with your condo management office.

Pricing

Scheduling

Please note that an ETA for delivery at checkout is an estimate only and subject to change. You will receive a delivery confirmation email for your order once it is ready to ship OR a phone call the day before depending on your area. For CPG or accessory orders, you will be given an approximate delivery date. If you have any questions about your delivery please contact us at 1-844-907-0954.

Map Out a Path of Entry

• Measure the width of each doorway, hallway and stairwell the product may pass through.
• If necessary, and with your approval, the delivery team will remove your exterior doors (hinge pins) to gain access.
• Make sure the pathway is clear of personal items, including tables, furniture and wall art that may interfere with a successful delivery.
• Our delivery teams are not permitted to remove interior doors, handrails, banisters, screen doors or any personal possessions.

Measure Your Cutout

• Measure the height, width, and depth of your space to ensure the dimensions of your product match.
• Some products will need breathing room for venting, hookups and to allow doors to open:
  • Measuring for a laundry space: Add 1" (2.54 cm) of space on the sides of and in between the washing machine and dryer. Add 6" (15.24 cm) in the back of both the washing machine and dryer for venting and hoses.
  • Measuring for a refrigerator: add ½" (1.3 cm) on each side for venting.

Confirm you have the right parts

If you select installation at checkout or plan to install yourself, our checkout will identify the compatible parts required for installation. Parts will need to be purchased separately upon checkout. *Please note fill hoses will need to be purchased along with washer installation.

What to Expect

During inclement weather, our delivery team will use floor runners/coverings to protect finished floors.

Keep in Mind:

• We offer installation for pedestals purchased with companion appliances. Charges apply.
• If you request haul away, make sure all old appliances are unhooked/uninstalled, cleaned and emptied out.
• If you requested uncrate, set in place, your appliance will be delivered to a location you designate. It will be removed from the packaging, usually in the truck for you to inspect when brought into your home.  Some exceptions apply.
• Due to Health & Safety reason, delivery teams cannot remove their shoes.

Inspect Your Product

Upon delivery, please inspect your purchase for damage. If you have any concerns, bring them to the attention of your delivery team. You do not have to accept a damaged product you may return or exchange it. Please ensure any damage is documented on the delivery paperwork before you sign it. See our Return Policy for more details, including how to request a return after your product has been delivered.