Applicability

These terms and conditions apply between you (the “customer” or ""You"") and Whirlpool Canada LP (“Whirlpool” or ""Us"") with respect to your purchase of a subscription through this whirlpool.ca. Subscription orders are strictly limited to customers who are residing in Canada, are at least 18 years of age, and are purchasing for personal, family or household use. No dealer orders or commercial orders will be accepted.

Ordering & Payment

We accept payment by way of VISA and MasterCard credit card only. We do not accept any other form of payment, including without limitation, prepaid cards, cheques or money orders. For your security, the billing name and address on your credit card must match that of the information you submit. If the information provided does not match, your order may be delayed in processing. We reserve the right to cancel any order that does not adhere to these criteria. Whirlpool is required by law to collect all applicable sales taxes for all provinces. You authorize us to automatically charge your default payment card at then-current prices for your subscription orders. We will send you an email before each order with order details and the amount you will be charged. We will continue placing your subscription orders and charging your payment card until you cancel, or your subscription is cancelled by Whirlpool as permitted pursuant to these terms. Item prices are subject to change. The price you paid for your first order is not guaranteed for future subscription orders, which will be charged at the current price at the time your order is processed.

Rescheduling and Cancellation

You will receive automatic notification of your order 30 days prior to shipping. Your subscription orders will continue until you cancel or change them, or are cancelled by Whirlpool as permitted pursuant to these terms. You can view and manage your subscription, including to cancel or change the frequency of your subscription order, by visiting the My Account section of this website. The My Account section also indicates the date by which you must submit changes or cancellations — after that date, changes will not affect orders in progress, but will apply to later orders. We reserve the right to cancel a subscription or part of a subscription for any reason, including product availability, pricing discrepancy, or errors.

Discounts

We may offer promotional discounts for subscriptions. Some discounts may apply to your initial order as well as automatic refills, but review offer terms to determine whether a discount applies only for an introductory period (such as the first filter only). Unless otherwise indicated, discounts are taken off the regular sale price excluding taxes and shipping. Unless otherwise indicated, discounts shown on this site are available only for new subscription orders placed on this site. All discounts are subject to change at any time without notice, including while your subscription is active.

Shipping

Shipments will take place through courier service. Delivery typically takes place within 4-10 business days, however can take longer in less serviced areas. Shipment and delivery days are Monday through Friday, with the exception of national holidays. We do not make Saturday or Sunday deliveries. Subscription programs include standard free shipping.

Returns

Returns are subject to the Return Policy available on this website. See Return Policy

Contact Us

Call customer service
1 (800) 807-6777
Hours of operation:
Monday - Tuesday - 8AM - 8PM EST
Wednesday - Friday - 9AM - 7PM EST

Governing Law

Any sales hereunder shall be governed by the laws of the Province of Ontario, and the laws of Canada having application therein. Customer agrees to submit to the jurisdiction and venue of the federal or provincial courts of the Province of Ontario for any disputes, claims or causes of action involving this internet Website or this agreement.