Social Login FAQs

Social Login refers to the following:

IOS:

• Sign in with Apple
• Sign in with Google
• Sign in with Amazon

AOS:

• Sign in with Google
• Sign in with Amazon

POSSIBLE CAUSES

If you had previously claimed appliances, and you Signed Up instead of Signing In and linking, you now have duplicate accounts - which are unrelated to one another.

Why this happened:

• You used a hidden email relay service of some sort

• Your email associated with your Social Login provider is different from the one we have in our systems

Not to worry, the fix is simple, and you can do it yourself.

Note: You can continue to sign in with your email address/password and use your account as you did previously without any loss of service.

SOLUTION

Step 1: SignIn to the app with the Social Sign On profile that currently has the missing appliances.
NOTE: Please make sure you are logged into the Social Sign On account that has missing appliances.

Step 2: Under “Account Settings” in the app, hit “Delete Account”.

Step 3: SignIn to your previously existing Whirlpool account with your email/password - the one that has your claimed appliances.

Step 4: Under “Account Settings”, go to “Sign In Profiles”

Step 5: Choose “Link Account with...” with your choice of Social Login provider and follow the prompts in the app

Yes! There are two ways to do this.

METHOD A: ALREADY SIGNED IN - PREFERRED METHOD

Step 0: Make sure that you are logged into your Whirlpool App account.

Step 1: Under “Account Settings”, go to “Sign In Profiles”

Step 2: Choose “Link Account with...” with your choice of Social Login provider and follow the prompts in the app.

METHOD B: USE THE “CONTINUE WITH APPLE” BUTTON ON APP HOME SCREEN

Step 1: Hit “Continue with Apple” on the home screen

Step 2: Since you have chosen to hide your email, our systems will not be able to auto-link your existing account with Sign in with Apple and you will need to authenticate your original account using your email/password

Step 3: The app will prompt you to “SignIn & Link” if you are an existing user (which you are in this case). Hit “Sign In & Link”

Step 4: Authenticate your original account by entering the email/password associated with your Whirlpool account.

You should now have linked your existing account with Apple's hidden email service.

Yes!

METHOD A: ALREADY SIGNED IN

Step 0: Make sure that you are logged into your Whirlpool App account.

Step 1: Under “Account Settings”, go to “Sign In Profiles”

Step 2: Choose “Link Account with...” with your choice of Social Login provider and follow the prompts in the app.

You should now have linked your existing account with the Social LogIn provider of choice with a different email compared to the one we have on file.

METHOD B: USE THE “CONTINUE WITH ...” BUTTON ON THE HOMESCREEN

Step 1: Hit “Continue with Apple/Google/Amazon” on the home screen

Step 2: Since you have a different email associated with your Social Sign On provider compared to the one we have on file, our systems will not be able to auto-link your existing account with your Social Sign On provider of choice. You will need you to authenticate your original account using your email/password

Step 3: The app will prompt you to “SignIn & Link” if you are an existing user (which you are in this case). Hit “Sign In & Link”

Step 4: Authenticate your original account by entering your email/password

You should now have linked your existing account with the Social Login provider of choice with a different email compared to the one we have on file.

This error can be caused by many different issues. Often, the servers are simply busy temporarily. Typically, retrying after a minute or two will resolve the issue. If this doesn't resolve after a few attempts with waiting in between, please contact the Consumer Experience Center.

Due to potential conflicts in our systems, we do not currently allow this. Please use your primary Apple profile to sign in.

Yes!

Step 1: Under “Account Settings”, go to “Sign In Profiles”

Step 2: Choose “Link Account with...” with your choice of Social Login provider and follow the prompts in the app.

Exception: You can only link one profile with Apple. Due to potential conflicts in our systems, we do not currently allow this.

Sure! You will first need to set a password using the forgot password flow. You can then login using your email/password.

Step 1: You will need access to the email that you used with your Social LogIn provider to sign up for an account. If you currently logged into the app, this information is available under “Account Settings → Sign In Profiles”

Step 2: Log Out of the app if you are currently logged in.

Step 3: On the homepage of the app, hit “Continue with Email”

Step 4: When prompted for password, hit “Forgot Password”

Step 5: Follow in-app instructions to reset password

Step 6: Once password is reset, navigate to the homepage and hit “Continue With Email” on the home page. Use email/password (the one that you just reset) to login.